Analizando el funcionamiento de la Oficina de Atención a la Víctima del delito, en la localidad de Viedma y Cipolletti.

Abstract

The following investigation seeks to analyze in depth the operation and internal management of the offices of attention to crime victims, in the towns of Viedma and Cipolletti, through the study of provincial law N°4199. This law establishes the rights and guarantees that victims have once a crime has been committed, seeking effective and adequate attention. Analyzing the implementation of this law in both offices, making a comparison, focusing on the effectiveness of current protocols and procedures, as well as the importance of the presence of a criminologist in these agencies. The methodology used to successfully achieve the formulated objectives was through semi-structured, in-depth interviews with the personnel of the offices. In this way, understanding the internal functioning of the offices and their experiences as professionals of this agency, true stories and examples of cases of victims. Likewise, the documentary analysis of reports and official records was implemented, through quantitative and qualitative techniques, providing a comprehensive understanding of this research. This investigation yielded the following results: although significant progress has been made in comprehensive assistance to victims, there are still certain are as that need immediate improvement. In both localities, assistance for victims of crimes is very different, although all the offices have the same guidelines, the attention will depend on the criteria of each professional, and this is due to the lack of standardized protocols. Likewise, the offices are not on anequal footing. In the OFAVI of Cipolletti, there is anurgent need to optimizeth estructure, the need for more personnel for the growing demand for cases and, finally, an improvement in there sources provided. In the OFAVI of Viedma, there is also a lack of economic resources for the comprehensive care of victims, and a lack of training to broaden the spectrum of crimes, from the classification of crimes and the people to work with, both victims and perpetrators. Likewise, the need for the figure of the criminologistis evident, both in victim counseling, inter-institutional coordination, risk assessment, as well as the use of new tools, victimization surveys, victimology and crime maps, statistics, geographic profiling, and others. In order to study the crime in depth, from psychological, social and environmental factors, as well as to understand the needs of the victims, developing protocols to ensure a systematic care based on best practices. Also, the design of various public policies, campaigns and prevention programs that are offered to the whole society.