Modernización Digital en la Defensoría del Pueblo de Río Negro: Implementación de Haberes Digitales en el Marco del Plan Estratégico 2023-2027

Abstract

In a growing context of digital modernization, the public sector seeks to adopt digital technologies to improve the efficiency, transparency, and accessibility of its services. In 2018, through Decree No. 19/18 (Province of Río Negro, 2018), the Province of Río Negro adhered to the Federal Commitment for the Modernization of the State (Government of Argentina, 2017) and approved its Provincial State Modernization Plan (Province of Río Negro, 2018). In accordance with these commitments, the Ombudsman's Office of Río Negro (DPRN), with the support of the Secretariat of Special Programs and Liaison with the Federal Investment Council (CFI) of the Province of Río Negro and the CFI, formulated its first Institutional Strategic Plan (PEI) (Ombudsman's Office of Río Negro, 2023). This proposes a new organizational model aimed at improving the performance, quality, and public value of the services provided, through process reengineering, the incorporation of information and communication technologies (ICTs), and results-oriented management. That same year, the DPRN initiated an internal digital transformation process as part of its institutional modernization program, defined in guideline number two (2) of its Institutional Strategic Plan (PEI). This paper presents the proposed technology and architecture for digital asset management, outlining concepts, technical application details, and explaining the context for its use, as well as associated benefits and necessary technical resources.